In observance of Christmas and New Years our office will be closed on Tuesday December 25th and Tuesday January 1st. Tuesday, Wednesday, Thursday and Friday customers will be serviced one day late including Friday customers having service on Saturday. Our office will be closing early on Christmas Eve and New Years Eve at 3 PM. Office personnel will return on the Wednesday following the holiday at 7:30 AM.
For all residents serviced by Murrey’s, American, or D.M. Disposal we will accept your discarded tree in two ways. If you have yard waste service, we will pick up your tree for free in your yard waste bin. Please be sure your tree fits in your yard waste container with the lid closed securely. We cannot take any flocked or decorated trees as yard waste. If you do not have yard waste service, set your tree out on your regular scheduled garbage day for disposal. All trees must be cut into 4-foot lengths and each section will be charged an extra unit fee. Residents within the city limits of Puyallup, Orting, and Milton who are serviced by D.M. Disposal have an organized tree collection schedule that is included in your monthly service cost. Please follow the above directions for limitations on what trees we can accept. Also be sure your tree is cut into sections no larger than 4 feet in length. Please set your tree out for pick up on the following days:
Puyallup week of 1/7/19 on your regular collection day
Milton week of 1/14/19 on your regular collection day
Orting week of 1/7/19 on your regular collection day
Each line of service has a different process for rate-setting. For instance, every year the value of recycle is reviewed based on the preceding 5-11 months actual value of recyclable material. The portions of the rates that relate to operation costs like fuel, truck cost and maintenance, labor cost, etc., are changed only when a General Rate Increase is filed. The portion of the rate that is related to the dump fee is modified annually, usually in March. This is a General Rate Increase and is due to the rising operational costs to our company (fuel, truck cost, driver cost, etc).
The rate increase reflects an increase in the operational costs for us to provide the best service. Effective January 1st, 2019, Murrey’s, American & Vashon customers will see an increase in garbage & recycle service prices. This increase is due to rising costs and reflects the cost of fuel, maintenance, truck costs, labor costs, etc. This increase will help our company offset these rising costs we are paying out of pocket.
We believe the overall cost of service (proposed monthly rates shown above) is a good value for the service you receive. For this monthly price, we visit your home six times for garbage and recycle customers per month to remove over 300-gallons worth unwanted material and also provide you with convenient carts to allow you to easily dispose of garbage and recycle.
The Washington State UTC has the authority to set the final rates that may be higher or lower from the company’s requested increase.
The rates are effective January 1st, 2019. Customers that receive their bill on January 1st for December and January service will see a prorated charge for the January portion of the bill. Customers that receive their bill on February 1st for January and February service will just see the new rates and a prorate will not be needed.
You should, hopefully, be receiving exceptional service right now. Any time you have a service problem or question, please call or email to let us know. Our goal is to provide the best possible service. Our customer service teams are happy to assist with any service issue that might arise.
The rates are regulated to make sure that customers pay a fair amount for the service provided. The increase strictly reflects the increase in service costs like truck maintenance, labor costs, fuel, etc. The final rates are determined by the Washington State Utilities and Transportation Commission (WUTC or UTC). We have to have approval from the UTC in order to raise the rates. The UTC has the authority to set the final rates which could be higher or lower than the proposed rates from our companies.
Customers were notified by a letter mailed to the billing address that included the proposed rate increase as well as ways customers could comment or participate in the rate case.
The increase that was effective Oct. 1st, 2018 for Murrey’s & American customers was strictly related to the value of recycle. In the past you saw this as a credit on your bill. Recent disruption to global recycling markets has increased the cost for processing recyclables. Prices will adjust every five to twelve months to respond to future market changes. The cost increase is a “pass thru” cost – as the rate was increased for us to dispose of recyclable material that increase was passed to customers.
In Pierce County we have a rate structure that encourages customers to recycle. It is required that our rate for service be CHEAPER for those that recycle than those that don’t. This ‘inverted rate structure’ model means that everyone pays into the recycling program and those that recycle get a $1.00 per 35 gallons garbage service per month discount on their trash. The reason for this ordinance is to encourage as many customers as possible to participate in the recycling program. We encourage all customers to recycle because it is good for the environment, recycling may allow you to reduce your solid waste bill, and increased participation in the program will help keep program costs down. If you choose to cancel the recycle service, your overall monthly bill would actually increase. If you feel like you could recycle better and reduce the amount of garbage each week, you could opt for a smaller garbage container at a lower rate.
King County has a voluntary recycle program – it is completely optional and does not impact the garbage rates if you opt out of the recycle program.