A message regarding Coronavirus (COVID-19)
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News > General
Request to Securely Bag Your Garbage Upon Disposal
Dear Valued Customer,
Our number one value at Waste Connections is the safety of our employees, our customers, and the communities we serve. We are closely monitoring the current situation and are following guidance from the CDC, WHO, and our state and local public health officials. We recognize that the Coronavirus (COVID-19) outbreak has tremendous unknowns and is impacting businesses and our communities on a number of different levels.
While we always recommend that all garbage, whether contained in your cart or container or as an extra unit outside of your container, be securely bagged to ensure efficient service and to help keep your immediate neighborhood clean and free of debris; during this crisis this is of utmost importance. Bagging loose garbage helps ensure items do not litter the surrounding area when your garbage driver is servicing your cart or container, but more importantly, it will limit exposure to our employees.
Effective immediately, garbage drivers will be instructed to not service any loose (not bagged) or unsecured garbage items outside of your cart or container. This does not pertain to recycle and yard waste at this time.
Further we are requesting that all garbage items inside your residential or commercial container be fully contained in properly sealed bags. This is a precaution during the COVID-19 crisis and we ask for your assistance to help keep our employees and community members safe.
If you have any questions regarding service, please email our office at cust2111@wcnx.org (click here) or call 253-414-0345 to speak with a customer service representative. Please keep in mind that hold times may be longer than normal during this time.
We sincerely appreciate your understanding and cooperation and will continue to provide the best service possible during these trying times.
Sincerely,
Murreys Disposal Team
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Attn: City of Port Townsend Customers
Please be advised that your collection schedule and when your bill generates have changed.
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Office Walk-In Service Temporarily Closed
In a concerted effort to keep our employees and customers safe, Murrey’s Disposal’s front office located in Fife is temporarily closed to walk-in traffic.
If you need to make a payment you may use the following options:
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Murrey's Residential Annual Letter 2019-20
Click here to read Murrey's Disposal - Residential Annual Letter 2019-20. It contains useful information for residents regarding recycling, yard waste, cart sizes, holidays and more.
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Murrey's Multi-Family Annual Letter 2019-20
Please click here to read Murrey's Disposal - Multi-Family Annual Letter 2019-20. It contains useful information on recycling, container sizes, pricing, and holiday information.
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Murrey's Commercial and Drop Box Annual Letter 2019-20
Please click here to read Murrey's Disposal - Commercial and Drop Box Service Annual Letter 2019-20. It contains helfpul details on recycling, container sizes, pricing, holidays and more.
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Rate Increase Frequently Asked Questions
Each line of service has a different process for rate-setting. For instance, every year the value of recycle is reviewed based on the preceding 5-11 months actual value of recyclable material. The portions of the rates that relate to operation costs like fuel, truck cost and maintenance, labor cost, etc., are changed only when a General Rate Increase is filed. The portion of the rate that is related to the dump fee is modified annually, usually in March. This is a General Rate Increase and is due to the rising operational costs to our company (fuel, truck cost, driver cost, etc).
The rate increase reflects an increase in the operational costs for us to provide the best service. Effective January 1st, 2019, Murrey’s & Vashon customers will see an increase in garbage & recycle service prices. This increase is due to rising costs and reflects the cost of fuel, maintenance, truck costs, labor costs, etc. This increase will help our company offset these rising costs we are paying out of pocket.
We believe the overall cost of service (proposed monthly rates shown above) is a good value for the service you receive. For this monthly price, we visit your home six times for garbage and recycle customers per month to remove over 300-gallons worth unwanted material and also provide you with convenient carts to allow you to easily dispose of garbage and recycle.
The Washington State UTC has the authority to set the final rates that may be higher or lower from the company’s requested increase.
The rates are effective January 1st, 2019. Customers that receive their bill on January 1st for December and January service will see a prorated charge for the January portion of the bill. Customers that receive their bill on February 1st for January and February service will just see the new rates and a prorate will not be needed.
You should, hopefully, be receiving exceptional service right now. Any time you have a service problem or question, please call or email to let us know. Our goal is to provide the best possible service. Our customer service teams are happy to assist with any service issue that might arise.
The rates are regulated to make sure that customers pay a fair amount for the service provided. The increase strictly reflects the increase in service costs like truck maintenance, labor costs, fuel, etc. The final rates are determined by the Washington State Utilities and Transportation Commission (WUTC or UTC). We have to have approval from the UTC in order to raise the rates. The UTC has the authority to set the final rates which could be higher or lower than the proposed rates from our companies.
Customers were notified by a letter mailed to the billing address that included the proposed rate increase as well as ways customers could comment or participate in the rate case.
The increase that was effective Oct. 1st, 2018 for Murrey’s customers was strictly related to the value of recycle. In the past you saw this as a credit on your bill. Recent disruption to global recycling markets has increased the cost for processing recyclables. Prices will adjust every five to twelve months to respond to future market changes. The cost increase is a “pass thru” cost – as the rate was increased for us to dispose of recyclable material that increase was passed to customers.
In Pierce County we have a rate structure that encourages customers to recycle. It is required that our rate for service be CHEAPER for those that recycle than those that don’t. This ‘inverted rate structure’ model means that everyone pays into the recycling program and those that recycle get a $1.00 per 35 gallons garbage service per month discount on their trash. The reason for this ordinance is to encourage as many customers as possible to participate in the recycling program. We encourage all customers to recycle because it is good for the environment, recycling may allow you to reduce your solid waste bill, and increased participation in the program will help keep program costs down. If you choose to cancel the recycle service, your overall monthly bill would actually increase. If you feel like you could recycle better and reduce the amount of garbage each week, you could opt for a smaller garbage container at a lower rate.
King County has a voluntary recycle program – it is completely optional and does not impact the garbage rates if you opt out of the recycle program.
King County has a voluntary recycle program – it is completely optional and does not impact the garbage rates if you opt out of the recycle program.
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Vashon Disposal - Annual Letter 2019-20
Please click here to read Vashon Disposal - Annual Letter 2019-20. It contains important information on recycling, container sizes, pricing, holidays and more.
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INCLEMENT WEATHER ALERT - HOW TO "DOUBLE UP"
Inclement Weather Alert – How to "Double Up"
If any service area is faced with inclement weather, we will do our best to safely provide service. However, our drivers may start routes later than normal to allow the weather to ease and road conditions to improve. If our drivers cannot safely operate our fleet, service may be canceled in some areas or in extreme cases, all areas.
Collection of material that has been missed due to inclement weather and unsafe road conditions will be collected on the next scheduled pick up day at no additional charge. Garbage will be collected the following week and recycle or yard waste will be collected two weeks from date of the missed pick up, weather permitting.
If your garbage is missed due to inclement weather, please place out the equivalent of one week's service in 32-gallon bags next to your garbage cart on the next scheduled collection day.
If your recycle is missed missed due to inclement weather, please place out the equivalent of your bi-weekly service in a larger cardboard box next to your recycle cart on the next scheduled collection day.
If your yard waste is missed missed due to inclement weather, please place out the equivalent of your bi-weekly service in biodegradable bags next to your yard waste cart on the next scheduled collection day.
We appreciate your understanding as we strive to ensure the complete safety of our employees, our customers, and the general public.
Please check back to see the most current details regarding possible service cancellation.
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